This Privacy Policy explains exactly what personal data 365com collects from players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan — how that data is used, stored, protected, and when it may be shared. We are committed to being transparent about every step of the data lifecycle on the 365com Platform.
These cards summarise the core principles that underpin the full 365com Privacy Policy. Read the complete policy below for all legal details.
365com collects only the personal data that is strictly necessary to operate your account, verify your identity, process PKR transactions, and comply with our legal obligations. We do not harvest data for its own sake.
All personal data transmitted to and from 365com is protected by TLS encryption. Data stored on 365com servers is encrypted at rest using industry-standard protocols. Your CNIC details, bank account references, and account credentials are never stored in plain text.
365com does not sell, rent, or trade your personal information to third-party marketers. Data sharing is limited to verified payment processors, identity verification partners, and regulatory bodies where legally required — never for commercial advertising gain.
Every 365com account holder has the right to access their personal data, correct inaccuracies, request deletion (subject to regulatory retention obligations), and opt out of non-essential communications at any time by contacting our support team.
365com retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Financial transaction records are retained for a minimum of five years in line with standard compliance requirements.
In the unlikely event of a data breach affecting your personal information, 365com will notify affected account holders within 72 hours of becoming aware of the incident and will communicate the nature of the breach, data affected, and remediation steps taken.
This Privacy Policy applies to all users of the 365com Platform at 365com.bio, including registered account holders and visitors who browse without registering. By using the 365com Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
1.1 365com is the operator of the online gaming and sports betting platform accessible at 365com.bio. In this Privacy Policy, "365com," "we," "us," and "our" refer to the 365com Platform operator. "You" and "your" refer to any individual who accesses or uses the Platform.
1.2 365com acts as the data controller in respect of all personal data collected through the Platform. This means we are responsible for determining the purposes for which, and the means by which, your personal data is processed.
1.3 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 365com holds about you, please contact our support team using the details provided in Section 14 of this Policy.
2.1 365com collects different categories of personal data depending on how you interact with the Platform. The main categories are set out in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, gender | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address in Pakistan | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa mobile number, bank account reference (HBL, UBL, Meezan, MCB, Bank Alfalah), card type and last four digits | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Each Platform visit |
| Usage Data | Pages visited, games played, bets placed, session duration, clickstream data | While using the Platform |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact 365com |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS notifications | Registration & preference updates |
2.2 365com does not intentionally collect any special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data) unless you voluntarily provide such information, for example as part of a responsible gaming self-exclusion application where you disclose a gambling-related health concern.
3.1 Directly from you. The majority of data 365com holds about you is provided directly by you during registration, KYC submission, deposit and withdrawal processing, gameplay, and communications with our support team.
3.2 Automatically. When you visit the 365com Platform, we automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
3.3 From third parties. 365com may receive data about you from identity verification partners (such as KYC service providers), payment processors (JazzCash, EasyPaisa, and banking partners), fraud prevention agencies, and marketing analytics providers, where such data sharing is necessary and lawful.
4.1 365com uses your personal data for the following purposes:
5.1 365com processes your personal data on the following legal grounds:
6.1 365com does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your personal data only in the following limited and controlled circumstances:
All third-party service providers that process data on behalf of 365com are bound by data processing agreements requiring them to handle your data confidentially, securely, and solely for the purposes authorised by 365com. They are not permitted to use your data for their own purposes.
7.1 The 365com Platform uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience.
7.2 You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may affect the functioning of your 365com account. Disabling other cookie categories will not affect your ability to play games or manage your account.
8.1 365com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | KYC compliance & dispute resolution |
| Financial Transaction Records | Minimum 5 years from transaction date | Anti-money laundering obligations |
| Support Communications | 3 years from last interaction | Quality assurance & dispute evidence |
| Marketing Preferences | Until consent withdrawn + 1 year | Proof of consent compliance |
| Technical & Usage Logs | 13 months from collection | Security monitoring & analytics |
| Self-Exclusion Records | Permanent (or as directed by regulator) | Responsible gaming enforcement |
8.2 When personal data is no longer required, 365com will securely delete or anonymise it in accordance with our internal data disposal procedures.
9.1 365com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:
9.2 While 365com employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying 365com immediately if you suspect any unauthorised access to your account.
Always access 365com via 365com.bio directly. Never enter your account credentials on any site that appears to mimic 365com. If you receive a suspicious email or message claiming to be from 365com, do not click any links — contact our support team immediately via live chat to verify the communication.
10.1 365com respects your rights in relation to the personal data we hold about you. Depending on applicable law and the circumstances, you may have the following rights:
10.2 To exercise any of these rights, please contact 365com support via live chat (available 24/7 within your account) or by writing to [email protected]. 365com will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it.
10.3 365com will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.
11.1 The 365com Platform is strictly intended for adults aged 21 and above. 365com does not knowingly collect personal data from any person under the age of 21. If 365com discovers that it has inadvertently collected data from a person under 21, that data will be deleted immediately and the associated account closed.
11.2 If you are a parent or guardian and believe that a person under 21 in your care has registered on 365com, please contact our support team immediately at [email protected] so that we can investigate and take prompt remedial action.
12.1 The 365com Platform serves users in Pakistan. Some of our technology infrastructure, third-party service providers, and data processors may be located outside Pakistan. Where personal data is transferred internationally, 365com takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles.
12.2 Safeguards used for international transfers may include contractual data processing agreements incorporating standard data protection clauses, and transfer impact assessments where necessary.
13.1 365com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The revised Policy will be published at 365com.bio/privacy-policy with an updated effective date.
13.2 Where changes to this Policy are material — meaning they substantially affect how we use your data or your rights in relation to it — 365com will notify registered account holders by email to their registered address prior to the changes taking effect.
13.3 Your continued use of the 365com Platform after any update to this Privacy Policy constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy, or to the personal data 365com holds about you, please contact our Data Support team through any of the following channels:
14.2 When submitting a privacy-related request, please clearly describe the nature of your request and include your full registered name and registered email address so that 365com can verify your identity before processing the request. This verification step is necessary to ensure we do not disclose or delete data in response to fraudulent requests.
14.3 If you are not satisfied with 365com's response to your privacy request or complaint, you may have the right to escalate the matter to an independent data protection authority or dispute resolution body. 365com will provide details of the applicable escalation route upon request.
By continuing to use the 365com Platform, you confirm that you have read and understood this Privacy Policy. We are committed to handling your personal data with care, transparency, and respect — because your trust is the foundation of everything we do at 365com.
Now that you know exactly how 365com protects your information, enjoy Pakistan's most trusted online casino and sports betting platform with complete peace of mind.
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