365com Frequently
Asked Questions

365com requires a valid government-issued photo ID — your Pakistani CNIC or passport is accepted. You may also be asked to provide a selfie holding your ID and proof of address such as a recent utility bill or bank statement. KYC verification is usually completed within 24 hours of document submission.

On the 365com login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact 365com live chat support for immediate assistance. Support is available 24/7.

No. 365com strictly allows one account per person, per household, and per device. Operating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation.

To permanently close your 365com account, contact our live chat support team or email [email protected]. Withdraw any remaining PKR balance before requesting closure. If the closure is related to problem gambling, we strongly recommend using the self-exclusion tool instead, which provides additional protections. Account closures are processed within 5 working days.

Log in to your 365com account and go to the Deposit section. Select JazzCash as your payment method, enter the PKR amount you wish to deposit, and follow the on-screen prompts to authorise the transaction via your JazzCash mobile wallet. Deposits via JazzCash are typically credited to your 365com account instantly or within a few minutes.

The minimum deposit on 365com is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and MCB. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional verification step in line with our compliance obligations.

Withdrawal requests to JazzCash or EasyPaisa wallets are typically processed by 365com within 1 to 4 hours once your KYC verification is complete. During peak periods processing may take up to 24 hours. Bank transfers to HBL, UBL, Meezan Bank, or other Pakistani banks generally take 1 to 3 business days depending on the receiving bank's processing schedule.

365com does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges independently of 365com. We recommend checking your payment provider's fee schedule before initiating large transactions to avoid any surprises.

The minimum withdrawal from 365com is Rs 1,000 PKR. Withdrawals must be made to the same payment method used for the original deposit, which is a standard anti-money laundering requirement. If your preferred withdrawal method is unavailable, contact 365com support and our team will find a suitable alternative for you.

Yes. The entire 365com games library — including slot games, live casino, cricket betting, crash games, and fishing games — is fully optimised for mobile play. No app download is required; simply open 365com.bio in your mobile browser on Android or iOS and log in. The responsive layout adapts automatically to your screen size for a smooth gaming experience.

Yes. All slot games available on 365com use certified Random Number Generator (RNG) technology to ensure that every spin outcome is completely random and independent of previous results. Game providers supplying content to 365com are audited for fairness by independent testing laboratories. The theoretical Return to Player (RTP) percentage for each slot is displayed in the game's information panel.

Yes. 365com offers cricket betting markets covering Pakistan Super League (PSL) matches, international Test series, ODIs, T20Is, and major tournaments like the ICC World Cup. You can bet on match winners, top batsmen, top bowlers, total runs, and dozens of other in-play and pre-match markets. All cricket betting is available directly through the Cricket section of 365com.bio.

RTP (Return to Player) varies by game, but most slot titles available on 365com have an RTP between 94% and 97%. This means that over a large number of spins, the game returns that percentage of total wagers to players as winnings. RTP is a long-term statistical average and does not guarantee individual session results. Check the information panel inside each game for its specific RTP.

Mega Fishing is one of the most popular arcade-style games on 365com. To play, navigate to the Mega Fishing section, select your bet amount per shot, and fire at fish swimming across the screen. Different fish carry different multiplier values. Special weapons and boss fish offer the highest rewards. The game works on both desktop and mobile browsers without any download required.

365com offers a welcome bonus to newly registered Pakistani players on their first qualifying deposit. The bonus is credited automatically to your account after the deposit is processed. Bonus terms, minimum deposit amounts, eligible games, and wagering requirements are displayed on the Promotions page of 365com.bio. Always read the bonus terms before claiming to understand the conditions that apply.

Wagering requirements specify how many times you must bet the bonus amount before the resulting winnings can be withdrawn as real cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place bets totalling Rs 20,000 before withdrawing. On 365com, bonus wagering can typically be completed across eligible slots and casino games. Check individual bonus terms for the exact multiplier and eligible games.

Yes. All 365com bonuses carry an expiry period, which is stated clearly in the individual bonus terms and conditions. If wagering requirements are not completed within the stated timeframe — usually 7 to 30 days depending on the promotion — the bonus and any associated winnings will be forfeited automatically. Check the Promotions section of your 365com account to see your active bonus expiry dates.

Yes. 365com rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits, free spins, or enhanced withdrawal limits. High-volume players may be invited to join the 365com VIP tier, which offers personalised account management, faster withdrawal processing, exclusive PKR bonuses, and priority live chat support.

The minimum age to register and play on 365com is 21 years old. This is strictly enforced through KYC identity verification for all accounts. Anyone found to be under 21 will have their account permanently closed and any deposits returned. 365com is committed to preventing underage gambling across Pakistan and takes this responsibility very seriously.

Log in to your 365com account and go to Account Settings, then select Responsible Gaming. Choose the Self-Exclusion option and select a duration — from 6 months up to permanent exclusion. Once confirmed, your account will be suspended for gaming within 24 hours and all promotional communications will stop. Self-exclusion cannot be reversed during the chosen period. Any remaining balance can still be withdrawn by contacting support.

Yes. 365com provides daily, weekly, and monthly deposit limits, loss limits, and session time limits — all configurable inside your account under Responsible Gaming settings. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the new higher limit becomes active. These tools are designed to help you stay in control of your gaming spend at all times.